what we do

Capabilities

At Khoj Lab, we offer a comprehensive suite of consulting services based on our expertise in supporting innovation at mid to large organizations. Our bespoke services are designed to be agile and nimble.

Implications &
Co-Creation:
A design-led approach helps us orchestrate ways to engage customers, subject matter experts, and other stakeholders to frame problems, define opportunities, prioritize recommendations, and contextualize insights into action quickly.

how we do it

Methods

We bring a structured method-based approach to every challenge we tackle. Here are a few that we most commonly use.

Global Insights

We use market research and user research to get inspired by cultural behaviors and user habits across the world to formulate actionable insights.

Contextual Research

We review existing company knowledge and assets, conduct internal interviews, research on target markets and users in the competitive landscape, to bring strategic alignment. 

User Journey Maps

We map, visualize and identify inconsistencies in the user’s experience with products/ services in the context of their environment.

Value Webs

We create flowcharts and diagrams to understand the value transactions between units in your ecosystem.

Rapid Exploration Cycles

We do a 4-week sprint to present new found concepts using a 4 step process-research, ideation, prototyping and storyboarding.

Virtual Workshops

We plan and facilitate digital workshop experiences to support various stages of the project such as research immersion, problem definition, co-creation, opportunity definition and road-mapping.

Future Scenarios

We lead and structure contextual research using the STEEP framework followed by expert interviews. These insights reveal patterns and trends that guide future business actions.

Visual Storytelling

Everything is so much more interesting with a story! We use video narratives and other visual formats to communicate our findings to engage stakeholders internally as well as externally.

 HOW WE DELIVER

Types of Engagements

We put together the best minds that can get you impactful results tailored to your business needs.

Exploration Sprints

[2-4 weeks]
An intense 2-4 weeks process where our user-centered teams tackle design problems seeking new opportunities for the business to explore. Working with expert insights, teams ideate, prototype and test solutions on selected users.

Diagnostic

[6-10 weeks]
We conduct thorough internal research to understand the current state of the capability,  identify bottlenecks, and enable the leadership to make informed decisions about innovation

Workshops and Training Facilitation

[Few days - 6 weeks] Divided into 2-4 hr. intervals
Virtual /In-person* custom training for in-house teams. | Topic examples: Human-Centered Design, Total Customer Experience, Customer Journey Mapping, Innovation Governance. We recommend having our interactions both in-person and virtual meetings but not hybrid.

Research Projects

[6 weeks-1 year]
Carefully scoped project-based engagements with a dedicated Khoj Lab Consultant.

LEARN WITH US

We collaborate with communities, teams, and organizations. We work with people looking to change how large organizations innovate. On a more individualistic level, we help people trying to find flow in their innovation projects.  

Advisory Sessions

[60 Minutes]
Virtual sessions with senior consultants to provide guidance to the teams on various activities such as- implementing innovation strategy, dealing with bottlenecks, scoping and framing strategic projects, research design and methods, strategies to engage internal stakeholders, storytelling etc.

Speaking Engagements

[60 Minutes-2Hour]
Virtually or in-person* topical interactions with global teams and platforms. We want to help you solve some of the most challenging and common problems you may face. Bring a voice to your innovation efforts across all levels of the business organization | Topics

Innovation Effectiveness Workshop with the Five Mindsets Framework

[4-Hour/ Day]
Conduct a poll to understand where the stakeholders believe their innovation stands on the “Innovation Maturity Scale.” Then address what’s working and what’s not using the ‘Five Mindsets’ curated by Khoj Lab, and identify the bottlenecks that hinder growth and take ideas to the next level. End the workshop with a spectrum (low/high effort vs. low/high impact) of possible action steps to resolve bottlenecks and create more robust innovation goals.

From Frustration to Flow: Introduction to the Five Mindsets: Online Demo Session

[60-Minutes]
Learn about the 'Five Mindsets' framework to identify and resolve friction points that impede innovation effectiveness. Based on our research, Khoj Lab has developed “The Five Mindsets,” critical to innovation success to guide and inform organizations aiming to improve their innovation flow.